The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your participants will be provided a strong skillset including in-person and over-the-phone techniques, dealing with difficult customers, and generating return business. You may be interested in our sister workshop Customer Support or browse all our other Business Workshops.
Workshop Objectives:
State what customer service means in relation to all your customers, both internal and external
Recognize how your attitude affects customer service
Identify your customers’ needs
Use outstanding customer service to generate return business
Build good will through in-person customer service
Provide outstanding customer service over the phone
Connect with customers through online tools
Deal with difficult customers
What is Included:
Printable Workbook Study Guide in PDF Format
Follow-up conversation via Zoom or telephone
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Coach & Speaker Accreditations:
