Customer Support

 

Customer support used to mean a face-to-face conversation with a customer or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites, webchats, and even smartphone apps. The customer experience begins long before the purchase is made.

Workshop

Customer Support - Customer loyalty spelled out in scrabble pieces

Business Workshop

Inquire For Pricing
Customer Support - Customer loyalty spelled out in scrabble pieces

Business Workshop

Inquire For Pricing

With our “Non-Telephone Customer Support” workshop, your participants will discover new opportunities in customer support services via the internet, but also how to use these opportunities to their advantage. We encourage you to check out our other Customer Service workshop or browse all our other Business Workshops.

Workshop Objectives:

Define customer support

Know the different venues for customer support

Recognize challenges of customer support

Learn different applications

Know proper forms of documentation

Learning to be proactive in customer support

What is Included:

Printable Workbook Study Guide in PDF Format

Follow-up conversation via Zoom or telephone

Are you ready for a Breakthrough?

For more information or to inquire about this workshop, please contact us via the following form:

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Check out this Customer Support article titled, “Defining customer support in 2022: why it’s key to your long-term success“.

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