In the Conflict Management workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits. See our sister workshop Anger Management or browse all our other Business Workshops.
Workshop Objectives:
Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques
What is Included:
Printable Workbook Study Guide in PDF Format
Follow-up conversation via Zoom or telephone
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Coach & Speaker Accreditations:
