Business Etiquette

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:

  • •You met someone important and had no idea what to say or do?
  • •You spilled soup all over yourself at an important business event?
  • •You showed up at an important meeting under or overdressed?

Business Etiquette - Graphic of two businessmen shaking hands

Business Workshop


Business Etiquette - Graphic of two businessmen shaking hands

Business Workshop


Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation. Take our sister workshop, Business Ethics, or browse all our other Business Workshops.

Workshop Objectives:

Define etiquette and provide an example of how etiquette can be of value to a company or organization

Understand the guidelines on how to make effective introductions

Identify the 3 C’s of a good impression

Understand how to use a business card effectively

Identify and practice at least one way to remember names

Identify the 3 steps in giving a handshake.

Enumerate the four levels of conversation and provide an example for each

Understand place settings, napkin etiquette and basic table manners

Understand the meaning of colors in dressing for success

Differentiate among the dressy casual, semi-formal, formal and black tie dress code

What is Included:

Printable Workbook Study Guide in PDF Format

Follow-up conversation via Zoom or telephone

Are you ready for a Breakthrough?

For more information or to inquire about this workshop, please contact us via the following form:


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You may also want to check out this Business Etiquette article titled, “21 Business Etiquette Rules You Should Never Break“.


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