Handling Incoming & Outgoing Sales &
Follow-up Calls
Improve Your Calls Professionally
How many times a day do you hear your sales staff mishandle a sales call, blurt out everything they know about the price and end up with no appointment and a sale lost to your competition?
Statistically, what was just described happens 7.2 times per and that means you’re losing sales monthly only because your salespeople aren’t trained on the telephone. Allow Us to teach them the Right Way
This workshop is designed for the front end staff and team members that answer the phones. Discover the new techniques on how to deal with unhappy clients. Learn the secrets on keeping an angry client happy. Discover tips on reducing the stress placed on your receptionist. How to keep impatient callers desiring your service.
Program Objectives:
- Why The Telephone Is Critical To Your Success In Sales
- Phone Facts On The Different Types Of Prospects
- Your 5 Key Opportunity Areas For More Sales
- Getting Ready To Pick Up The Phone
- Your Basic Incoming Call Script
- Your Most Common Questions & Objections On The Phone
- Developing Your Responses For The Different Types Of Calls
- Outgoing Follow Up Calls
- How To Prospect By Phone
- Turn incoming sales calls into appointments that show
- Make more effective follow-up calls
- Ask for and get referrals on every call
- Build a solid customer base for your long term success
What Is Included:
- Printable workbook study guide in PDF format
- Follow-up conversation via Zoom or telephone
- Certificate on completion
