Enhancing Customer Service
Creating the WOW Factor
Customer service standards starting to slip? In today’s business, a great product is not necessarily what attracts or retains customers instead, it is service. it’s easy for a customer to leave you and post a complaint or negative review online. So we need to be that company that shows your customer who is important.
Adult Program
When we provide great customer service, your clients talks about it. Your competition worries about the lost clients that they have lost. This session/workshop will teach the benefits of going the extra mile /kilometer with your clients. Learn how to be extraordinary in all aspects of service home and aboard.
Program Objectives:
- Creating a Team with proficiency
- Going the extra mile
- Learn how to provide a team that show empathy
- Boost customer satisfaction
- Gain control on your customers service quality
- Strengthen Your Customer Service Team
- Improving your customer service begins with building a strong customer service team
- Seek Customer Feedback
- Creating Clear communication
What is Included:
- Printable Workbook Study Guide in PDF Format
- Follow-up conversation via Zoom or telephone
- Certificate on completion
